:-). No, I didn't lose my job over twenty dollars and a long standing illegal practise. "I think we should have one night free," he responded. Tales From The Front Desk An uncensored look at working the front desk of a major corporation. My one coworker has never seen them before. This is a voucher for one entree and one non-alcoholic beverage. And I went back to my break. He brought his heavy room phone with him and tossed it across the lobby. Find helpful customer reviews and review ratings for Tales from the Front Desk at Amazon.com. He just called the front desk to ask if the network for wireless internet was the one with the capital first letter or the lower case. I politely informed him that I wouldn't comp a night's stay for four men because the rain prohibited them from playing golf. We did this two or three times; each time it transferred back he accused me of lying to protect them and demanded that I actually transfer him. She told me the lady whom she'd looked up rates for thought our price was too expensive and wanted to know if there were cheaper rates elsewhere on the web. You will be on the news for the way you just spoke to me." There are no discussion topics on this book yet. being at the front desk can get crazy but this book I felt wasted my time, none of the stories were unusual for a hotel vet! *FREE* shipping on eligible orders. Why? Editor's note: The following subreddit threads have been edited for style and length. The front desk agent who answered mentioned that she was the only person left on staff that night and for security reasons didn't feel comfortable opening that side entrance. We’d love your help. So we had a family staying with us while they were in town for a funeral. quite honestly I was disappointed in the stories and the lack of life with which they were told. I had a newbie receptionist behind the desk. I discovered a full-size pit bull and, sure enough, it was wandering between the open rooms that my housekeeper was trying to clean. The NOCO Forty . Tales From The Front Desk: The Painfully Ridiculous Things Office Managers, Admins, and Executive Assistants Deal With By Jeff Murphy July 21, 2017 January 11th, 2020 72 Comments If you’re an Office Manager, Admin, or Executive Assistants, you probably get a million requests a day. Inspired by real people and real events, this is a book that should not be overlooked by anyone seeking a good laugh. The other week a customer accused the housekeeper of stealing his six hundred dollars. stories, Tales from the Front Desk tells the many stories of what hotel front desk clerks really experience. Along with stories of the rude, crude, and outrageous, readers can view tips for reserving rooms and making their stays enjoyable. An amusing way to spend a boring day. Buy More Tales from the Front Desk: Read Kindle Store Reviews - Amazon.com. She also mentioned that the hotel had trouble recently with suspicious people hanging out around the hotel late at night. After the guy spotted me, he called his dog and closed the door behind him. But I guess that's not what happens in the real world. The scene was incredible. In this case, it probably means you work at the front desk of a hotel! So I had a guest who was a stayover today. Account & Lists Account Returns & Orders. From CynicalSilence, Tales From The Front Desk I got to work last Monday at about 10 (the audit shift is 10PM-6AM at my small property) and everything seemed fairly ordinary; my coworker was filling me in about the slow pacing of the night and to brace myself for 8 hours of existential boredom that I had ahead of me. I knocked to find that even though checkout was an hour ago, he was still in his room, not having his stuff packed and was clueless as to why I was bothering him. Tales from the Front Desk Paperback – 31 Oct. 2013 by Elisha Forrester (Author) › Visit Amazon's Elisha Forrester Page. As I move from one end of the hallway to the other, passing through the front desk area, there was an older couple standing over in the lobby. Hello, Sign in Account & Lists Account Sign in Account & Lists Returns & Orders Try Prime Basket. There’s annoying, there’s rude, and then there’s downright wacky. Because she had adopted a dog and dogs are not allowed per the lease she signed. Downloads Minecraft and plays online. I came back 30 minutes later to find her frantically searching Expedia and other TPWs and stressing out. /r/TalesFromTheFrontDesk metrics (stories from the front desk of hotels/hostels/and others in the hospitality industry) A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Jesus christ. In this case, it probably means you work at the front desk of a hotel! After informing him that pets aren't allowed and that checkout was an hour ago, someone yelled from the bathroom that it’s a service animal and they had already talked to front desk about it. She got a call for a reservation, but she was unable to book it because her profile was restricted. Maybe You Can Help Me Every profession has one phrase that can send waves of disgust rolling through the people who work in them. Allow us to give you a free lunch voucher." I’ve lived in Bhutan for two years now and am continually amazed by how beautiful and different the landscape around Uma Paro can be as the seasons change. He came down to the front desk red as a tomato and demanded to talk to me. Kindle Store. In 3 short months I have gone from a highly functioning team with great enterprise and comaradery to a team that is under trained and under performing due to the fact that: Tales from the Front Desk tells the many stories of what hotel front desk clerks really experience. R/talesfromthefrontdesk. See all formats and editions Hide other formats and editions. This book is not yet featured on Listopia. Start by marking “Tales from the Front Desk” as Want to Read: Error rating book. The subreddit Tales From the Front Desk is chock-full of horror stories from hotel receptionists and employees about their most ridiculous guests and the crazy things they think they can get away with. From LokoManiac, Tales From The Front Desk I am back, everyone. I got a call from one of the housekeepers that there was a very large dog wandering the halls of the third floor of our building. In this case, it probably means you work at the front desk of a hotel! Customer service employees always have the best stories. At first I didn't really pay attention to this because shortages are usually no more than a dollar or two. Sally has been extended another night. He shoved the concierge that tried to intervene and got tangled up with security before they got control of him. Friday, January 03, 2003. They had a block of rooms, and upon check-in they told us that privacy was important to them. Share them with us in the comments section below! 5/5/12. See actions taken by the people who manage and post content. This time, though, someone actually called. More Tales from the Front Desk [Forrester, Elisha] on Amazon.com.au. He repeated once more that he had given us thousands of dollars, and the last thing I said was, "You know what, sir, I understand that, but there is nothing else I can do for you. They didn't want any info given out or any calls transferred to them, which we of course agreed to. The subreddit Tales From the Front Desk is chock-full of horror stories from hotel receptionists and employees about their most ridiculous guests and the crazy things they think they can get away with. It rained the entire time, and I was trying to see what you could do for us?". Tales from the Front Desk. Be the first to ask a question about Tales from the Front Desk. His response was, "You will NOT talk to me like that. From AviGABS, Tales From The Front Desk I wish I could say this story had a happy ending. The downside is that employee recognition for all the — dare I say — crap they put up with isn't a commonality for these folks. Tales from the Front Desk. A gentleman comes in and he's clearly had a bit to drink, and has a limp. I am such a karma whore that I immediately needed to place this on here. I live in a small Illinois town, where I gathered inspiration for my first book, Tales from the Front Desk. From AviGABS, Tales From The Front Desk One of my favorite things to happen at the front desk so far is this one time when I had an incoming guest call me to ask for directions on how to get to our hotel from the ferry. My coworker was still learning what the boundaries of “good customer service” were and she obliged. this book kept me interested enough to keep reading, but only because I have worked in multiple hotels. They were gathered for a wedding that would take place the next morning and like fucking pikeys at a wake, they were going to get trashed. Facebook is showing information to help you better understand the purpose of a Page. My coworker told the lady that she's free to look for rates, and we were happy to match them. "We are not in charge of the rain, sir, that belongs to a whole higher department.”. A woman walks in, having walked from her unit to the front desk building. Fucking great, another night of watching time crawl by with my thumb up my ass. Goodreads helps you keep track of books you want to read. they offer job advancement to employees first before outsourcing Tales From the Front Desk should remind all customer service employees that they are never alone in their horror stories. Wish I could say that I marched into work with my head held high and used my twenty-something-year-old idealism and strong will to make the higher-ups back down. search results for this author. "Well, sir," I begin to say, "I'm sorry you couldn't play golf. Personal Blog. Amazon Price New from Funny because I'm the only front-desk person, and I checked them in. Both my coworker and I told him that we could not give out any info per the guests' request, nor could we transfer him to the room. It puts the front desk in an awkward position when we get numerous complaints about the dog in room 108 that's been yapping since 2 PM and it's now 5:30 PM. Elisha Forrester (Author) 4.0 out of 5 stars 8 ratings. If we can't get hold of you, we will write you a letter explaining that if you can't get your dog to shut up, we will be forced to evict you if you can't find any other accommodations for it. Tales From The Front Desk Sunday, June 23, 2013. Tales from the Front Desk [Forrester, Elisha] on Amazon.com.au. Tales From The Front Desk An uncensored look at working the front desk of a major corporation. Skip to main content.co.uk. 21st Century Bartender We’ve all seen the images of our friendly neighborhood bartender, who’s quick to … If you were someone who really needed to contact them, you'd be able to do so personally.". I was an overnight agent, and this man called to complain, "I came here with friends for the weekend to play golf. hbspt.cta._relativeUrls=true;hbspt.cta.load(443262, '8c2ce9aa-36fe-4116-9c77-379e7153d5d0', {}); Don’t miss out on the best tips on employee engagement and company culture. Because it can always be worse. Of course,... What do dialing 911 over laundry, being a “victim” of a dog’s leg-lifting, watching someone undressing in public, or witnessing an event that feels as if you are in a movie have in common? Tales from the Front Desk. Let us know what’s wrong with this preview of. There’s annoying, there’s rude, and then there’s downright wacky. 3 of the Worst Employee Recognition Methods for Introverts, 12 Eye-Opening Facts You Didn't Know About Employee Recognition, 15 remote employee recognition ideas to build a culture of appreciation, 15 Inspiring TED Talks On Recognition At Work, 19 Creative and Sincere Employee Appreciation Ideas. From shippingmyworld, Tales From The Front Desk I really believed there wouldn't be a part 3, but here we are. I stopped at the desk just in case they needed me. Perfect reading for travelers, hospitality/tourism workers, or adults seeking a few “What in the world?” stories, Tales from the Front Desk tells the many stories of what hotel front desk clerks really experience. Along with stories of the rude, crude, outrageous, and flat-out odd, readers can view tips for reserving rooms and making their stays enjoyable. What do dialing 911 over laundry, being a “victim” of a dog’s leg-lifting, watching someone undressing in public, or witnessing an event that feels as if you are in a movie have in common? Of course, I went up there. That is until Ms. Z (not her real name obv) came to the front desk. I asked her what she was doing. As they started heading back to their room one of them stopped and asked if they left something here could we give it to another guest. Desk Tales: Front Desk and From the Desk of Zoe Washington Posted on June 30, 2020 by Katy K. Two kids deal with friendships and take stands for social justice in these stories that draw from real-life problems. she looks clean from a distance, but when you’re there stood next to her its a different story. But let me tell you she smelled like SHIT. Tales from the front desk. The media will hear about this! Hello, Sign in. These five horror stories will make you think twice about how you act as a hotel guest — and will find you some community among the customer service reps who are going through the same things you are, and worse. I happened to know that the whole family was down in one of our banquet rooms, so without saying the room number, I transferred him to one of their rooms. The lady then told my newbie coworker that she wanted to rate shop, but her Internet isn't working and would really appreciate it if my coworker could price shop for her then get back to her. So I logged into my profile and gave her permission to book the dates for the customer. That was very nice of them. 32 Short, New Books to Help You CRUSH Your Reading Challenge. Stairs and elevators on both ends of the hallway with front desk in the middle of the first floor across from lobby area. They did not even look my way. Welcome back. Even in a small town, the stories never seem to end. And I think I have a story even crazier than my last on that JUST HAPPENED to me. Names have been changed to protect the idiots. To see what your friends thought of this book. And he hung up. No big deal. Sally, short for Sally-Sob-Story, called us two days ago looking for pet-friendly hotels because she was going to be evicted from her apartment. Tales from the Front Desk eBook: Forrester, Elisha: Amazon.co.uk: Kindle Store. When I spoke to him, he immediately blew up, claiming that he's the one who set up the block. Kindle Store. I texted them to let them know that their new keys were ready at the front desk, and gave them the option to come and get the keys themselves OR to have maintenance deliver them. And with the ringing in of 2021, we will come to the end of this year's Goodreads Reading Challenge. Contact Tales from the front desk on Messenger. Just a moment while we sign you in to your Goodreads account. I am at the front desk, with my coworker. He was just yelling and yelling, bullying me, and I was 100% done with it. Perfect reading for travelers, hospitality/tourism workers, or adults seeking a few “What in the world?” stories, Tales from the Front Desk tells the many stories of what hotel front desk clerks really experience. (When there's less than a certain number of rooms left at the hotel, new staff don't have authority to book.) Submitted by Jorge Monje on 10 May 2012 - 9:21am. One family who is in several rooms stopped by the front desk and gave us a box of cookies for Christmas (store bought so they're safe). Since November I have seen my entire department hand their notice in. Tales from the Front Desk You are here Home. Not too uncommon back then to offer that to a guest. The collections of stories from Reddit & online entitled parents, entitled people, Petty and nuclear Revenge, hey lady I don't work here and many more. We believe Chance was fed them intentionally. Written by a front desk clerk and inspired by real people and real events, this is a book that should not be overlooked by anyone seeking a good laugh. Someday, this year will end! Got a horror story of your own? *FREE* shipping on eligible orders. From AviGABS, Tales From The Front Desk It was said from day one when I started that if the cash floats, front or back, are short, that the employee who found the shortage must make up for it with their own money. Page Transparency See More. Read honest and unbiased product reviews from our users. Forty people gathered in a hotel lobby, crowding the bar, wearing Hawaiian leis despite being in Colorado. Being a pet-free hotel, I was a little upset that I'd have one of these mornings. Skip to main content.us. Along with stories of the rude, crude, outrageous, and flat-out odd, readers can view tips for reserving rooms and making their stays enjoyable. Sally claims that when she woke up, she saw the bottle had been knocked off the nightstand and Chance was lying motionless on the ground. More Tales from the Front Desk Bhutan: An Explosion of Colour. Stories from the Sub-Reddit. He's given us hundreds, if not thousands, of dollars, and I WILL transfer him to the rooms. Usually when guests ask this of us, nothing comes of it. I got used to it after a while but that first moment when i smelt her up close..i was almost sick. Chance ate an entire bottle of Sally's pills. In this case, it probably means you work at the front desk of a hotel! Meanwhile her mother is letting her 3-year-old daughter swim in our pool naked. Back with blunt front desk secrets, staff vs. guest feuds, ghost dogs, strange phone calls, and outrageous complaints, More Tales from the Front Desk is packed with stories from a small-town hotel front desk clerk. Names have been changed to protect the idiots. From shippingmyworld, Tales From The Front Desk I am in stone cold bitch mode right now in regards to a specific guest. Nobody answered, obviously, and it transferred back to me at the desk. Refresh and try again. Monday, November 04, 2002. That can send waves of disgust rolling through the people who work in them hotel Desk! For one entree and one non-alcoholic beverage to match them, that belongs to a whole department.... Dollars, and I will transfer him to the end of this year Goodreads... 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